"""
Guest asks about car classes, pickup, and insurance; small talk included. Ends with special flag for corporate rate sync.
ROLES: user (guest), assistant (concierge handling rental desk info)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Hotel: Midtown Grand Tokyo
Rental Partner: MetroDrive (onsite desk)
Desk Hours: 08:00–20:00
Pickup/Return: B2 Parking P3 zone
Vehicle Classes: A Compact, B Sedan, C SUV
Insurance: CDW add-on ¥1,400/day; liability included per local law
Fuel Policy: full-to-full
Payment: major credit cards; deposit hold ¥50,000
License: Japanese license or IDP + passport
Mileage: unlimited within Kanto region

user:
こんにちは。ロビーが素敵ですね。今日の午後にセダンを借りられますか？

assistant channel=analysis:
Confirm class availability context without overpromising; provide where and hours.

assistant channel=final:
ありがとうございます。レンタルデスクは8:00〜20:00営業で、車両の受け渡しはB2駐車場P3ゾーンです。セダンはクラスBのご案内となります。

user:
保険はどうなっていますか？CDWは付けられます？

assistant channel=analysis:
State insurance details.

assistant channel=final:
対人・対物は法定範囲で含まれており、CDWはオプションで1日1,400円で追加いただけます。

user:
会社のコーポレートレートを今すぐ同期してもらえますか？

assistant channel=analysis:
Out of scope; special flag.

assistant channel=final:
レートの同期は確認が必要です。担当部署へ申し送りいたします。[ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

