"""
Beach guest asks about EV models, hotel charging, and return SOC; small talk included. Ends with special flag for home charger reimbursement question.
ROLES: user (guest), assistant (concierge providing EV rental info)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Resort: Blue Reef Okinawa
Rental Partner: EcoRide
Desk Hours: 09:00–19:00
Models: Compact EV (200 km WLTP), Mid EV (320 km WLTP)
Hotel Charging: 11 kW AC chargers at B1 (guest rate ¥0 during stay)
Parking: EV bays near elevator; validation at front desk
Return Policy: return SOC at least 40%
Payment: credit card; deposit hold ¥30,000

user:
こんにちは。海の色がきれいですね。EVはどんな車種がありますか？

assistant channel=analysis:
Answer models and ranges.

assistant channel=final:
こんにちは。ありがとうございます。コンパクトEV（WLTP約200km）とミッドサイズEV（約320km）をご用意しています。

user:
館内で充電できますか？返却時の残量条件はあります？

assistant channel=analysis:
State charging and return SOC.

assistant channel=final:
B1に11kWのACチャージャーがあり、ご滞在中はゲスト料金で無料です。返却時は残量40％以上をお願いしています。

user:
自宅の充電費用も精算対象にしてもらえますか？

assistant channel=analysis:
Out of scope; flag.

assistant channel=final:
館外の充電費用の精算可否は確認が必要です。担当に引き継ぎます。[ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

