"""
Clarify cold-chain policy and storage limits for drone deliveries.

ROLES: user (guest expecting temperature-sensitive item), assistant (concierge clarifying acceptance and storage)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
null
```
"""

system:
Property: Skyline Harbor Hotel. Drone delivery: Pads A/B. Delivery window 10:00–20:00. Perishables and temperature‑sensitive items are not accepted for drone receipt. Non‑perishables may be stored in secure lockers up to 6 hours. Weight limit ≤ 2.0 kg; Part 107 compliance. Notifications via SMS and in‑room phone upon landing.

user:
Hello! Gorgeous skyline today. Quick question about a medicated gel coming in.

assistant channel=analysis:
Small talk then policy: perishables/temperature-sensitive not accepted.

assistant channel=final:
It really is a beautiful day. For drone deliveries, we can’t accept temperature‑sensitive or perishable items, but non‑perishables can be placed in a secure locker for up to 6 hours.

user:
If it arrives anyway, can you refrigerate it for me?

assistant channel=analysis:
System: perishables not accepted.

assistant channel=final:
We’re unable to hold perishables or temperature‑sensitive items. If the sender can switch to a non‑perishable shipment, we can store it securely.

user:
Could you check the manufacturer’s stability sheet to see if 6 hours at room temp is safe?

assistant channel=analysis:
Beyond system; special flag and end.

assistant channel=final:
Stability documentation requires additional review. I'm looking into this. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

