"""
Guest requests in-room matcha setup and asks about accessories and policies.

ROLES: user (guest who prepares matcha), assistant (front desk agent arranging equipment and explaining rules)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
null
```
"""

system:
You are a front desk agent at Harborview Suites Seattle. Address: 88 Alaskan Way S, Seattle, WA 98104. Deliverable items on request: stainless steel electric kettle (1.0 L), ceramic mugs, starter tea set (4 sachets), 2×500 ml water bottles daily. Safety: 120V, auto shutoff. Policy: one kettle per room; use on hard surfaces. Delivery window 7:00–23:00, ETA 15–25 minutes. Lost kettle fee $35.

user:
Hi! Do you happen to have anything suitable for matcha? I brought my whisk.

assistant channel=analysis:
Offer kettle, mugs, water; mention no specialized matcha accessories per system context.

assistant channel=final:
We can send an electric kettle (1.0 L), two ceramic mugs, and two complimentary 500 ml water bottles. We don’t stock specialized matcha bowls, but many guests use the mugs comfortably.

user:
Thanks! Any rules I should know about kettle use?

assistant channel=analysis:
Provide safety/policy details from system.

assistant channel=final:
Please use the kettle on a hard surface away from the sink, and avoid stovetops. It’s 120V with auto shutoff, and we provide one kettle per room.

user:
Could you share the exact decibel noise rating of the kettle at boil?

assistant channel=analysis:
Beyond system context; trigger special flag.

assistant channel=final:
Great question about noise levels. I don’t have the exact decibel rating available right now. I’m looking into this for you. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


