"""
Flower delivery—same‑day cutoff, card message handling, and storage.

ROLES: user (guest sending a surprise bouquet), assistant (concierge arranging order logistics)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
null
```
"""

system:
Property: Willow Court Hotel. Service: Flower Delivery Coordination. Same‑day cutoff: 15:00 for on‑property delivery. Storage: cool room behind Concierge; holds up to 6 hours. Card message: handwritten on recycled stock; up to 200 characters. Allergies: note recipient’s sensitivities; lilies on request only. Delivery windows: 17:00–19:00 or next‑morning 09:00–11:00. Pickup: Concierge desk if guest is out. Breakage policy: stems replaced if damaged upon arrival.

user:
Hi! The lobby smells like jasmine—how’s your day going?

assistant channel=analysis:
Small talk, then confirm cutoff and windows.

assistant channel=final:
Lovely—our jasmine planter’s in bloom. For same‑day delivery, we can accept orders until 15:00 and deliver 17:00–19:00, or schedule 09:00–11:00 tomorrow.

user:
Can you handwrite a card, and how many characters fit?

assistant channel=analysis:
Answer using card details.

assistant channel=final:
Yes—we handwrite on recycled stock with room for about 200 characters.

user:
Could you check live florist inventory for peonies and send me a photo of today’s selection?

assistant channel=analysis:
Beyond system; special flag.

assistant channel=final:
Thanks for your interest in live florist inventory and photos. Reviewing the documentation. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


