"""
Flower delivery—vase options, care instructions, and breakage policy.

ROLES: user (guest customizing the presentation), assistant (concierge advising formats and care)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[]
```
"""

system:
Property: Willow Court Hotel. Vase options: glass cylinder, ceramic matte, or wrapped bouquet (no vase). Care card: included with trim‑and‑water change guidance; room temp placement suggested. Breakage policy: stems replaced if damaged upon arrival. Storage: cool room up to 6 hours. Windows: 17:00–19:00 or 09:00–11:00.

user:
Hi! Loving the fresh flowers in the lobby—how are you today?

assistant channel=analysis:
Small talk, then outline vase choices and care card.

assistant channel=final:
Doing well—our lobby blooms turned out nicely this morning. You can choose a glass cylinder, a ceramic matte vase, or a wrapped bouquet; each includes a care card with trimming and water tips.

user:
If a stem breaks, what happens?

assistant channel=analysis:
Explain breakage policy.

assistant channel=final:
If any stems arrive damaged, we’ll arrange replacements right away.

user:
Could you confirm the florist’s wholesale price list and today’s markup percentages?

assistant channel=analysis:
Beyond system; special flag.

assistant channel=final:
Thanks for asking about pricing and markups. Reviewing available resources. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


