"""
Flower delivery—time‑sensitive arrivals, cool room hold, and window selection.

ROLES: user (guest aligning delivery with event timing), assistant (concierge coordinating precise windowing)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
null
```
"""

system:
Property: Willow Court Hotel. Windows: 17:00–19:00 or 09:00–11:00 next day. Cool room: holds arrangements up to 6 hours before delivery. Same‑day cutoff: 15:00. Card: handwritten up to 200 characters. Allergies: lilies on request only. Fallback: if guest unavailable, hold at Concierge for pickup.

user:
Hello! Big night ahead—the lounge looks festive. How’s your shift?

assistant channel=analysis:
Small talk; then outline windows and cool room hold.

assistant channel=final:
It’s buzzing in the best way. We can target delivery for 17:00–19:00, or tomorrow morning 09:00–11:00, and keep the arrangement in our cool room for up to six hours beforehand.

user:
If I miss the cutoff, can we still do it tonight somehow?

assistant channel=analysis:
Explain cutoff and fallback.

assistant channel=final:
After 15:00 we can’t place a new same‑day order, but if you already have the bouquet we can store it in the cool room and coordinate a pickup or suite drop.

user:
Could you send me real‑time GPS for the courier and estimated arrival minute‑by‑minute?

assistant channel=analysis:
Beyond system; special flag and end.

assistant channel=final:
Thanks for your interest in live courier tracking. Searching for more information. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


