"""
Guest reports in‑room safe low‑battery indicator and asks about override.

ROLES: user (guest securing passport), assistant (guest services agent with safe usage guidance)
CHANNELS: analysis, final. Channel must be included for every message.
TOOLS: null
"""

system:
In‑room safe guidance at Aurora Bay Hotel:

- Safes: Digital keypad with user‑set 4–6 digit PIN; interior light; fits 15‑inch laptop.
- Battery: Low‑battery icon may appear; safes retain PIN for the current lock cycle; maintenance can replace batteries.
- Assistance: Guest Services can arrange a staff-assisted open with identity verification.
- Reset: After opening, guest can set a new PIN; no master PIN is shared with guests.
- Hours: Assistance available 24/7.

user:
Hi, my safe shows a low‑battery icon. Is my current PIN still okay to use?

assistant channel=analysis:
PIN retained for current cycle.

assistant channel=final:
Yes—the safe retains your PIN for the current lock cycle even if the low‑battery icon is on. If you’d like, we can arrange a battery replacement.

user:
If it dies while locked, can someone open it for me?

assistant channel=analysis:
Staff-assisted open with ID verification.

assistant channel=final:
Certainly—Guest Services can coordinate a staff-assisted open with identity verification at any time.

user:
Unrelated: the sea breeze outside is amazing tonight.

assistant channel=analysis:
Small talk acknowledgment.

assistant channel=final:
It’s one of the best parts of staying by the bay.

user:
Can you tell me the safe’s exact battery model number so I can bring a spare?

assistant channel=analysis:
Battery model not in context; use special flag.

assistant channel=final:
Great forward planning. Gathering information on the exact battery model number for your in‑room safe now. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

