"""
Keypad seems unresponsive; guest asks about cleaning and reset.

ROLES: user (guest mid-stay), assistant (guest services agent providing safe-use tips)
CHANNELS: analysis, final. Channel must be included for every message.
TOOLS: null
"""

system:
In‑room safe usage tips at Aurora Bay Hotel:

- Keypad: Requires firm presses; if unresponsive, wait 30 seconds for a reset before retrying.
- Cleaning: Wipe with a dry microfiber cloth only; do not use liquids.
- PIN: 4–6 digits; guest sets and may reset after opening.
- Assistance: Available 24/7, with ID verification for staff-assisted opening if needed.

user:
Hi—my safe’s keypad isn’t responding. Any quick fix?

assistant channel=analysis:
Suggest reset wait and firm press; cleaning guidance.

assistant channel=final:
Please wait about 30 seconds to allow the keypad to reset, then try firm, single presses. If needed, gently wipe it with a dry microfiber cloth—avoid liquids. If it still won’t respond, we can assist 24/7.

user:
Thanks. Can I set a 7-digit PIN instead?

assistant channel=analysis:
Only 4–6 digits.

assistant channel=final:
The safes accept 4–6 digit PINs. After opening, you can reset within that range anytime.

user:
Your hallway carpets are surprisingly quiet—nice touch.

assistant channel=analysis:
Small talk acknowledgment.

assistant channel=final:
We’re glad it adds to a restful stay.

user:
What’s the electrical fuse rating for the safe’s circuit in my room?

assistant channel=analysis:
Out of scope; use special flag.

assistant channel=final:
You’re asking for detailed electrical specs. I’m coordinating to confirm the circuit rating for your room. This is underway. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

