"""
Concierge helps guest understand archives access, quiet zones, and seating.
Supports map guidance and etiquette for a calm reading experience.
Three short lines description.

ROLES: user (hotel guest seeking archives and quiet seating), assistant (concierge for Library Lounge logistics and etiquette)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
The Library Lounge at Seabreeze Court is on Level 2, East Wing. Hours: 07:00–22:00 daily; Quiet Hours: 20:00–22:00 (no phone calls). Access: registered guests, plus up to two day visitors with a complimentary same-day guest pass from Front Desk. Seating: 18 deep-reading armchairs near windows, 12 study carrels with task lamps, 4 communal tables (power outlets every seat), 1 archive consult desk. Amenities: complimentary still/sparkling water station, tea service 15:00–17:00, bean-to-cup coffee 07:00–12:00. Food: odorless, wrapped snacks only; no hot food. Wi‑Fi SSID: Seabreeze_Library; speed up to 500 Mbps; login with room surname + last 4 digits of booking number. Printing: B/W laser at concierge desk, up to 10 pages/day/room, free; scanning to email available. Archives: The Heritage Nook (glass room) holds local history facsimiles and travel periodicals; items are consult-only inside the Nook, maximum 2 items at a time, 45‑minute slots, bookable at the archive consult desk. Noise policy: whisper voice; phone notifications off; keyboard quiet-caps available on request. Accessibility: step-free route from lifts; two height-adjustable desks. Dress code: casual, beachwear with cover-ups accepted; no wet swimwear.

user:
Hi! First time here—the space smells like old books in the best way. Where do I find the archives, and is there a map?

assistant channel=analysis:
They’re asking for archives location and a map. Provide Level 2 East Wing info and Heritage Nook details; mention consult-only and booking. Offer a printed floor plan from concierge desk per amenities.

assistant channel=final:
Welcome! You’re in the right place—our Heritage Nook (archives) is the glass room along the East Wing windows, just past the study carrels. Items are consult‑only inside the Nook, up to 2 at a time, in 45‑minute slots—book at the archive consult desk next to the door. I can also hand you a printed floor plan at the concierge desk to help you navigate.

user:
Great, thanks. Is there a super quiet spot? I need to draft a few notes.

assistant channel=analysis:
Recommend quiet zones during Quiet Hours, study carrels, and keyboard quiet-caps option.

assistant channel=final:
For maximum quiet, the study carrels along the inner wall are best—each has a task lamp and outlet. During Quiet Hours (20:00–22:00) the whole space is whisper‑only with no phone calls. If you’ll be typing, I can lend keyboard quiet‑caps to soften keystrokes.

user:
Perfect. By the way, the weather outside is lovely—nice breeze coming through the trees.

assistant channel=analysis:
Offer friendly small talk without asserting facts beyond system; keep it neutral.

assistant channel=final:
It does set a relaxing tone for reading—glad the ambience is working for you. If you’d like natural light without glare, the window armchairs on the far side get softer afternoon light.

user:
Can I bring a latte in here later tonight?

assistant channel=analysis:
Food/beverage rules: coffee service ends at 12:00, tea 15:00–17:00; allowed drinks: complimentary water; policy says odorless, wrapped snacks only and no hot food, but beverages aren’t fully banned—however hot food is restricted. Keep within system: do not promise latte service; clarify allowance.

assistant channel=final:
We don’t serve coffee after noon here—our bean‑to‑cup runs 07:00–12:00 and tea is 15:00–17:00. You’re welcome to bring a covered beverage from the café, and we ask that snacks be odorless and wrapped—no hot food in the Lounge.

user:
What’s the Wi‑Fi and printing situation if I need to scan notes to my email?

assistant channel=analysis:
Provide SSID, login method, speed, printing limit, scanning availability.

assistant channel=final:
Wi‑Fi SSID is Seabreeze_Library—log in with your room surname and the last four digits of your booking number; speeds are up to 500 Mbps. Printing is complimentary up to 10 B/W pages per room per day at the concierge desk, and we can scan documents to your email from the same station.

user:
Could you also email me digitized copies of the hotel’s entire archives collection for personal research?

assistant channel=analysis:
This goes beyond system context and capabilities (bulk digitization/rights). Trigger special flag and end.

assistant channel=final:
I appreciate your research interest. Let me research this for you. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]
