"""
Points expiration policy with earning and redemption notes.
ROLES: user (member worried about points expiry), assistant (loyalty desk support)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
You manage Tide & Terrace Rewards (TTR). Points expire after 18 months of no account activity (earn or redeem). Any earning or redemption resets the 18‑month clock. Posting window: hotel stay points post within 72 hours; dining and spa within 7 days. Redemption minimum: 3,000 points for $18 dining credit; stays start at 8,000 points. Transfer: allowed between household members once per 90 days, up to 50,000 points.

user:
Hi! The lobby jazz is great. My points haven’t moved in a year—when do they expire?

assistant channel=analysis:
Provide 18‑month inactivity rule and reset mechanics.

assistant channel=final:
Glad you’re enjoying the music! TTR points expire after 18 months without any earn or redeem activity. Any activity—earning or redeeming—resets your 18‑month clock.

user:
If I buy a coffee at the café and post points, is that enough to reset it?

assistant channel=analysis:
Earning via dining/spa counts and posting time.

assistant channel=final:
Yes—that qualifies. Café, dining, or spa earnings typically post within 7 days and will reset your expiration window.

user:
Can you merge my old account from a different email right now so the points consolidate instantly?

assistant channel=analysis:
Beyond system context—special flag.

assistant channel=final:
Verifying information. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


