"""
Overnight parking policies and vehicle height clearance.

ROLES: user (guest with a tall SUV asking about clearance and overnight fees), assistant (front-desk agent giving exact clearances and timing policies)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
The Alden City-Center Hotel underground garage has height clearances: B1 7 ft 2 in (2.18 m), B2 6 ft 10 in (2.08 m), B3 6 ft 8 in (2.03 m). Oversize vehicles over 7 ft 2 in cannot enter the underground facility and are directed to the outdoor overflow lot on 9th & Alder (0.3 mi). Overnight parking is billed per 24‑hour period aligned to guest folio; exit grace is 20 minutes after 12:00 PM checkout. Overtime is $6 per half hour. Valet is available 6:00 AM–1:00 AM; between 1:00–6:00 AM, retrievals require 20 minutes. Security patrol is hourly; elevators A and C connect to lobby.

user:
Hi! Quick one—my SUV has a rooftop cargo box. What’s your maximum height for the garage?

assistant channel=analysis:
Provide exact clearances from system and guidance if over limit.

assistant channel=final:
Welcome! Our garage clearances are B1 7 ft 2 in (2.18 m), B2 6 ft 10 in (2.08 m), and B3 6 ft 8 in (2.03 m). If your SUV plus cargo box exceeds 7 ft 2 in, please use our outdoor overflow lot at 9th & Alder (about 0.3 miles).

user:
Good to know. If I park tonight and leave around 1 PM tomorrow, how is billing handled?

assistant channel=analysis:
Explain 24‑hour folio alignment and grace period.

assistant channel=final:
Parking aligns with your room folio in 24‑hour blocks, with a 20‑minute grace after our 12:00 PM checkout. If you exit at 1:00 PM, a small overtime applies at $6 per 30 minutes beyond the grace.

user:
Do you offer rooftop clearance measuring tools or foam guards I can borrow?

assistant channel=final:
Appreciate the safety check—this request is being handled now. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


