"""
Charter bus and RV drop-off guidance with timing windows.

ROLES: user (tour coordinator with a charter bus), assistant (concierge coordinating compliant drop-off and waiting zones)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Charter buses and RVs cannot enter the underground garage. Designated loading zone is on Court Lane, marked by blue curb, with a 10‑minute active loading limit. For staging longer than 10 minutes, vehicles must relocate to the Transit Staging Loop two blocks east. Valet lane on Court Lane is reserved for hotel valet vehicles only. Group arrivals should notify the hotel 24 hours in advance for bell staffing. Elevators A and C provide lobby access from curb. Security supervises group unloads during peak hours (4–7 PM). No engine idling allowed beyond 3 minutes per city ordinance.

user:
Hello! We’ve got a choir group arriving by bus at 5:30 PM. Where should the driver pull in?

assistant channel=analysis:
Provide Court Lane loading zone info, time limits, and peak support.

assistant channel=final:
Welcome! Please have the bus use the blue‑curb loading zone on Court Lane. There’s a 10‑minute active loading limit, and our security and bell teams are on‑site 4–7 PM to help during peak.

user:
If unloading takes longer, can the bus wait there until the rehearsal cases are sorted?

assistant channel=analysis:
Mention relocation to Transit Staging Loop after 10 minutes.

assistant channel=final:
If you’ll exceed 10 minutes, the driver should relocate to the Transit Staging Loop two blocks east, then circle back when you’re ready. This keeps the curb clear for other arrivals.

user:
Could you send me a city map with the exact idling fine amounts and the loop’s coordinates?

assistant channel=final:
Thanks for the detail request—this is being compiled now. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


