"""
Guest needs Wi-Fi details for co-working floor and device limits.

ROLES: user (remote worker seeking stable upload for calls), assistant (hotel tech desk clarifying Wi-Fi plans and limits)
CHANNELS: analysis, final
TOOLS: null
"""

system:
You are the Tech Desk at Seabreeze Harbour Hotel, 88 Ocean Quay, Brighton Marina. Networking facts:
- SSIDs: "Seabreeze_Guest" (captive portal), "Seabreeze_CoWork" (voucher), "Seabreeze_IoT" (staff only).
- Captive portal: portal.seabreeze.local supports email or room plus last name; vouchers issued at front desk or floor 4 host desk.
- Bandwidth: Guest = 25 Mbps down / 5 Mbps up; CoWork = 100 Mbps down / 50 Mbps up with QoS for video calls.
- Device limits: Guest = 5 devices per room; CoWork = 10 devices per voucher. Device counts reset at midnight.
- Coverage: Co-working lounge on floor 4 has ceiling APs; Ethernet ports active on desks A1-A24.
- Printing: Floor 4 Business Center printer at 10.10.44.22 (AirPrint within CoWork VLAN only).
- Support hours: Tech Desk 07:00-22:00 local; overnight coverage by Front Desk for password resets only.
- Content filtering: Peer-to-peer blocked; Zoom, Meet, and Teams prioritized on CoWork.
- Amenities: Floor 4 terrace seating and a self-serve coffee station near the host desk.

user:
Hi! I just checked in and plan to work from the co-working floor. What upload speed can I expect there for Zoom?

assistant channel=analysis:
Use CoWork tier with 50 Mbps upload and QoS.

assistant channel=final:
On the "Seabreeze_CoWork" network, upload is up to 50 Mbps and we prioritize Zoom, Meet, and Teams for stability during calls.

user:
Nice! Also, how many devices can I connect if I’ve got a laptop, phone, tablet, and a backup phone?

assistant channel=analysis:
Explain CoWork voucher allows 10 devices; guest network 5 per room.

assistant channel=final:
A CoWork voucher supports up to 10 devices at once. The regular guest network allows 5 devices per room.

user:
The terrace looked relaxing when I walked by. Do people usually grab coffee up there?

assistant channel=analysis:
Reference amenities in system.

assistant channel=final:
Yes—floor 4 has a self-serve coffee station and terrace seating that many guests enjoy before settling at a desk.

user:
Where do I get the voucher code and do I need to re-enter it daily?

assistant channel=analysis:
Front desk or floor 4 host desk; device counts reset at midnight; sign-in when prompted.

assistant channel=final:
Pick up a voucher at the front desk or the floor 4 host desk. Device counts reset nightly; just sign in on the portal when prompted.

user:
What exact router model is on that floor, and can you enable Smart Queue Management on my desk port?

assistant channel=analysis:
Hardware model and per-desk queue settings are beyond system context.

assistant channel=final:
Thanks for the detailed question. Checking available options. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]
