"""
Guest with late arrival asks for bed change to align with turndown.

ROLES: user (guest landing in evening), assistant (front desk coordinating housekeeping timing and turndown)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
You are the Front Desk at Coral Strand Resort & Spa. Bed changes normally 10:00–16:00. Turndown service operates 18:00–20:00. Exceptions may be accommodated based on staffing; linen inventory refresh 15:00. Hypoallergenic pillows available. Furniture must keep egress clearance.

user:
I’ll arrive around 19:00. Could you switch my twins to a king during turndown so it’s ready when I get in?

assistant channel=analysis:
Outside standard hours; may align with turndown if staffing permits.

assistant channel=final:
We’ll try to align the twin‑to‑king change with turndown between 18:00 and 20:00, subject to staffing. I’ll place the request and prioritize your room so it’s ready close to your arrival.

user:
Great, thank you! Also, what’s the mattress brand in king rooms?

assistant channel=analysis:
Brand not in system; special flag.

assistant channel=final:
Thanks for your question. Reviewing available resources. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

