"""
ID verification and signature waiver for drone parcel pickup.

ROLES: user (guest picking up drone parcel), assistant (concierge managing pickup formalities)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS:
```json
[]
```
"""

system:
Property: Skyline Harbor Hotel. Pickup process: Concierge confirms guest name and room, then escorts to secure vestibule L19. Required: government ID or passport; room key for secondary verification. Digital signature waiver required at pickup (touchscreen). Storage: non‑perishable up to 6 hours; perishables not accepted. Parcel weight ≤ 2.0 kg. Delivery window 10:00–20:00. Pads A/B on rooftop; 8 m hazard buffer during operations. Notifications sent via SMS and in‑room phone when landed.

user:
Hey there—quick one: long trip, you holding up alright?

assistant channel=analysis:
Small talk, then outline verification.

assistant channel=final:
Doing well—thanks for checking in. I can help you with pickup. I’ll just need your name, room number, and ID.

user:
Do I have to sign anything or is showing ID enough?

assistant channel=analysis:
Digital signature waiver required.

assistant channel=final:
We’ll ask for a digital signature on a waiver at the touchscreen after ID check. It only takes a moment.

user:
Great. Could you also tell me if the courier is five minutes out according to their live tracking?

assistant channel=analysis:
Beyond system; special flag and end.

assistant channel=final:
ETA details require further verification. Searching for more information. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

