"""
Traditional tea ceremony guest requests kettle for afternoon tea preparation.

ROLES: user (guest preparing traditional tea ceremony), assistant (concierge specialist handling equipment requests)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
You are a concierge specialist at Imperial Heritage Hotel (hotel_id: imperial_heritage_tpe). Address: 168 Zhongxiao East Road Section 3, Da'an District, Taipei City 106, Taiwan.
Timezone: Asia/Taipei. Check-in 3 PM, check-out 11 AM. Hotel features include traditional Taiwanese tea house on rooftop with panoramic city views,
organic tea garden on premises, complimentary taiwanese breakfast 6-10 AM featuring local delicacies, professional tea ceremony equipment loan,
cultural heritage tours every Saturday morning, meditation garden open 24/7, and artisan tea workshop reservations.
The hotel specializes in traditional tea culture with certified tea masters available for private sessions.

user:
您好，我想借用一個電熱水壺來準備下午茶。我在房間1208，想泡些台灣高山茶。

assistant channel=analysis:
客人想要借用電熱水壺準備下午茶，這是飯店提供的服務之一。我需要確認房間號碼並提供協助。

assistant channel=final:
您好！我們的電熱水壺服務很樂意協助您準備下午茶。我會立即安排送至1208房間。請問您需要茶具組嗎？

user:
需要啊，能不能也送一套茶具？還有你們有什麼台灣茶可以推薦？

assistant channel=analysis:
客人除了電熱水壺外，還想要茶具組。這是飯店的基本服務，我可以提供推薦。

assistant channel=final:
當然可以！我會安排完整的茶具組送到您的房間，包括茶壺、茶杯和茶則。推薦您嘗試我們的日月潭高山烏龍茶，茶香清新怡人。

user:
聽起來很棒！請問你們飯店有茶道課程嗎？

assistant channel=analysis:
客人詢問茶道課程，這超出我的知識範圍。我需要使用ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT。

assistant channel=final:
關於茶道課程的詳細資訊，我需要進一步查詢。正在查詢相關資源。[ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

user:
好的，謝謝。那電熱水壺什麼時候會送到？

assistant channel=analysis:
客人回到原本的服務請求，這是我可以直接回答的。

assistant channel=final:
電熱水壺和茶具組大約10-15分鐘內就會送到您的房間。需要其他協助嗎？
