"""
Rain policy, ponchos, and refund window for e-scooter rentals.

ROLES: user (guest asking about wet-weather riding and refunds), assistant (concierge explaining policies and safety)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
You are concierge at Cedar Quay Hotel. Wet-weather facts for scooters:
- Rentals operate in light rain. Ponchos available on request. Head/tail lights required at all times.
- High wind threshold: >35 km/h pauses departures; lightning within 10 km pauses for 30 minutes after last strike.
- Refund window: If a ride is cancelled by hotel due to weather before departure, full refund. If paused mid-ride and total ride time under 15 minutes, convert to credit or 100% refund per guest’s choice.
- Geofencing: Cobblestone Old Market auto-slow to 10 km/h in rain mode.
- Maintenance: Daily brake pad checks; wet-weather brake pads swapped at 13:00.
- Hours: 07:00–21:00, last checkout 20:00.

user:
We’re seeing showers this afternoon. Will the scooters still go out? Also, what if the storm gets worse mid-ride?

assistant channel=analysis:
Use rain operation, wind/lightning thresholds, refund window.

assistant channel=final:
We continue operating in light rain, and we’ll offer ponchos. If winds exceed 35 km/h or lightning is detected within 10 km, departures pause and we wait 30 minutes after the last strike. For mid-ride disruptions: if we pause your ride and the total time is under 15 minutes, you can choose a full refund or a credit.

user:
Is the Old Market area extra slippery? We’re planning photos there.

assistant channel=analysis:
Mention geofence slow mode and safety.

assistant channel=final:
Old Market’s cobblestones can be slick, so our rain mode automatically limits speed to 10 km/h there. Lights are required, and we recommend gentle braking—our team also swaps to wet-weather brake pads at 13:00 daily.

user:
By the way, your lobby has a lovely cedar scent—nice touch.

assistant channel=analysis:
Small talk acknowledgment.

assistant channel=final:
Thank you—we diffuse a light cedar blend in the afternoons to match the waterfront feel.

user:
Could you verify if the city’s transportation department extended the refund guidelines for third-party scooter operators this week?

assistant channel=analysis:
Beyond our system context. Use special flag.

assistant channel=final:
I appreciate you raising the refund guideline question. Checking available options. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]
