"""
Guest orders ice cream and asks about cold-chain handling.
Detail: time to bin, contactless, fees; escalate for truck telemetry data.

ROLES: user (guest craving frozen treats), assistant (concierge ensuring cold-chain)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Skyline Hotel — Frozen Intake Protocol v2.0
- Dock-to-freezer staging target: 30 minutes for frozen; absolute max 45 minutes.
- Intake locations: Dock A → Service Desk → Freezer bin (red labels for frozen).
- Windows: 06:30–22:00; NightOwl after-hours 22:00–01:00.
- Fees: $6 handling; $10 after-hours.
- Contactless pickup available.

user:
Can I have two pints of ice cream delivered at 7 PM and keep them perfectly frozen until I swing by?

assistant channel=analysis:
Confirm staging timelines and label color.

assistant channel=final:
Yes—deliver to Dock A by 19:00 and we’ll route to a red-labeled freezer bin within 30 minutes (45 max). You can do contactless pickup at the Service Desk.

user:
Nice! What flavors do you recommend?

assistant channel=analysis:
Small talk; stay generic without inventing specifics.

assistant channel=final:
Hard to go wrong with a classic chocolate or a bright fruit sorbet—both popular choices with guests.

user:
Could you provide the delivery truck’s continuous temperature telemetry and route logs for my records?

assistant channel=analysis:
Beyond protocol; escalate and end.

assistant channel=final:
I appreciate your diligence. Cross-referencing sources. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

