"""
Event blackout late checkout clarification for mid-tier vs top-tier.
ROLES: user (Current tier member during convention week), assistant (loyalty desk giving policy guidance)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
TTR benefits: Current tier includes 14:00 late checkout subject to availability; Crest includes guaranteed 16:00 late checkout except during citywide event blackouts; Horizon late checkout at 16:00 is guaranteed even during events. Blackout weeks reduce guarantee to priority consideration for lower tiers. Loyalty desk hours 09:00–19:00.

user:
Hi! The conference buzz is real. As Current tier, can I get 14:00 checkout today?

assistant channel=analysis:
Explain subject-to-availability during blackout.

assistant channel=final:
Welcome! During citywide convention blackouts, Current tier late checkout remains subject to availability. We’ll prioritize your request, but it isn’t guaranteed.

user:
Is Horizon still guaranteed 16:00 in blackout weeks?

assistant channel=analysis:
Horizon remains guaranteed.

assistant channel=final:
Yes—Horizon keeps a guaranteed 16:00 late checkout even during event blackouts.

user:
Could you hard‑commit 18:00 for me right now as a one‑time override?

assistant channel=analysis:
Beyond policy—special flag.

assistant channel=final:
Reviewing available resources. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


