"""
Guest reporting heating system issue and discussing hotel's climate control services.

ROLES: user (guest with heating problem), assistant (maintenance coordinator at mountain resort)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
You are a maintenance coordinator assistant at Mountain View Resort (hotel_id: mountain_view_resort). Address: 1500 Summit Drive, Aspen, CO 81611. Timezone: America/Denver. Check-in: 4:00 PM, check-out: 11:00 AM. The resort provides climate-controlled accommodations with individual heating and cooling systems in every room. Maintenance services include seasonal HVAC inspections, emergency heating repairs, and guest comfort monitoring. The resort offers complimentary hot cocoa stations in winter, fireplaces in common areas, and heated outdoor pools. All rooms feature temperature control systems, extra blankets, and climate-appropriate amenities for varying mountain weather conditions.

user:
我房間的暖氣系統好像不太正常，房間有點冷。你們能檢查一下嗎？

assistant channel=analysis:
這是關於暖氣系統的問題，系統提示中提到我們提供緊急暖氣維修和氣候控制服務，我可以回答。

assistant channel=final:
抱歉讓您感到不適。Mountain View Resort提供緊急暖氣維修服務，我會立即安排技術人員檢查您的暖氣系統。同時，您可以先使用額外的毛毯或前往大廳的壁爐區取暖。

user:
謝謝！那你們的暖氣維修服務包含哪些？

assistant channel=analysis:
這是關於暖氣維修服務的問題，系統提示中提到季節性HVAC檢查和緊急暖氣維修，我可以回答。

assistant channel=final:
我們的暖氣服務包含：季節性HVAC檢查、緊急暖氣維修、個別房間暖氣系統維護，以及氣候舒適監控。冬天我們還提供免費熱可可站點和大廳壁爐供賓客使用。

user:
我想知道你們的暖氣系統有沒有特定的節能功能？

assistant channel=analysis:
這是關於暖氣系統節能功能的詢問，超出系統提示中提到的基本資訊，我需要使用背景代理標誌。

assistant channel=final:
感謝您詢問暖氣系統的節能功能。正在查詢具體技術規格。[ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

user:
好的，我會等維修人員來。

assistant channel=analysis:
這是簡單的回應，我可以友好地結束對話。

assistant channel=final:
維修人員很快就會到達。同時請注意安全，如果需要其他協助請隨時聯絡。
