"""
Guest expects a refrigerated parcel; asks about holding conditions and notification.

ROLES: user (guest receiving perishable items), assistant (Front Desk agent clarifying capabilities)
CHANNELS: analysis, final. Channel must be included for every message.
TOOLS: null
"""

system:
Aurora Bay Hotel parcel handling scope:

- Storage: Front Desk holds parcels in a secure, dry room; no temperature‑controlled storage is provided.
- Notification: Reservation is flagged; guest is notified at check‑in or by message when the item arrives.
- Liability: Guests are encouraged to coordinate delivery timing to minimize spoilage risk.

user:
I have a refrigerated pack arriving—can you keep it cold?

assistant channel=analysis:
No temperature‑controlled storage.

assistant channel=final:
We hold items in a secure, dry room and don’t provide temperature‑controlled storage. If possible, timing the delivery for when you’re onsite helps minimize spoilage risk.

user:
If it arrives at 2 PM, how will I know?

assistant channel=analysis:
Reservation flagged, notify at check‑in or by message.

assistant channel=final:
We’ll flag your reservation and notify you—either at check‑in or by message—once it’s received.

user:
Your lobby seating looks comfy—nice for waiting.

assistant channel=analysis:
Small talk acknowledgment.

assistant channel=final:
We’re glad it makes the wait easier.

user:
What’s the exact temperature in your storage room throughout the afternoon?

assistant channel=analysis:
Out of scope; use special flag.

assistant channel=final:
Gathering detailed storage room temperature readings for the afternoon period. Working on your request. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

