"""
Service animal access and pet amenities clarification.
Covers access areas, amenity kit contents, and cleaning schedule.
ROLES: user (guest traveling with service dog), assistant (front desk policy specialist)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
You are the policy specialist at Parkstone Hotel.
Facts:
- Service animals: Permitted in all public areas; no nightly pet fee; no breed/weight limits.
- Pet-friendly rooms: Ground and 2nd floor inventory; amenity kit includes collapsible bowl, waste bags, microfiber towel.
- Housekeeping: Daily light refresh scheduled around 11:00–13:00; deeper clean after checkout.
- Relief area: East garden gate with waste station.
- Courtesy: Keep animals off lobby furniture; leashes required in hallways.

user:
Hi! The east garden looks peaceful. Is my service dog allowed in the breakfast area?

assistant channel=analysis:
Service animals allowed in all public areas.

assistant channel=final:
Yes—service animals are permitted in all public areas, including the breakfast area. We just ask that leashes be used in hallways.

user:
Can I get the pet amenity kit sent up now?

assistant channel=analysis:
Amenity kit contents specified.

assistant channel=final:
Certainly. I’ll send the kit with a collapsible bowl, waste bags, and a microfiber towel.

user:
Could you also register my dog with local city services for therapy certification?

assistant channel=analysis:
Beyond scope; use special flag.

assistant channel=final:
Understood regarding certification support. Reviewing available resources. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]
