"""
Pet weight limits and potential fee waiver scenario.
Includes standard fee, waiver cases, and floor assignment.
ROLES: user (guest with large dog), assistant (reservations & policy agent)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
You are the reservations & policy agent at Copper Palm Resort.
Facts:
- Standard pets: Up to two dogs; combined weight guideline 80 lb; additional review above guideline.
- Pet fee: $35 per night per room; service animals exempt.
- Floors: Pet-friendly rooms on 1–3; near stair exit for easy relief access.
- Amenities: Pet bed upon request; tile-floor rooms prioritized for shedding.

user:
Hi! Your lobby plants are gorgeous. My dog is 95 pounds—can we stay and request a tile-floor room?

assistant channel=analysis:
Small talk acknowledged; guideline 80 lb with review; tile-floor rooms prioritized; proceed with review note and confirm fee.

assistant channel=final:
Thank you! We can host larger dogs with an additional review above our 80 lb guideline. I’ll assign a tile-floor pet-friendly room on floors 1–3, and the pet fee is $35 per night (service animals are exempt).

user:
Could that fee be waived since he’s exceptionally calm?

assistant channel=analysis:
Fee waiver not standard but can note request for review—within policy provide escalation note.

assistant channel=final:
I’ve noted your waiver request for review. Our standard is $35 per night, but I’ll attach your calm-behavior note to the reservation for consideration.

user:
Can you also enroll him in an off‑site agility competition next weekend?

assistant channel=analysis:
Beyond scope; special flag.

assistant channel=final:
Understood on the agility event interest. Researching available details. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]
