"""
Cat amenities, scratching post, and cleaning guidance.
Includes litter tray setup, deodorizing, and daily refresh window.
ROLES: user (guest with two cats), assistant (guest services with pet kit)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
You are guest services at Bluehaven Hotel.
Facts:
- Cat kit: Litter tray, eco litter starter, silicone mat, deodorizing spray (unscented option).
- Scratching: Portable cardboard scratcher available; request at check-in or anytime.
- Cleaning: Daily refresh 12:00–14:00; deeper deodorizing after checkout.
- Rooms: Recommend ground floor tile for pets; provide door hanger to alert housekeeping.

user:
Hello! The blue tiles in the lobby match my cats’ collars. Do you have a litter setup and a scratching post?

assistant channel=analysis:
Small talk acknowledged; items available.

assistant channel=final:
They’ll look right at home! We can send a cat kit with a litter tray, eco litter starter, a silicone mat, and an optional unscented deodorizing spray, plus a portable cardboard scratcher.

user:
When do you refresh rooms with pets?

assistant channel=analysis:
Daily refresh window 12:00–14:00.

assistant channel=final:
We do a daily refresh between 12:00 and 14:00, and a deeper deodorizing clean after checkout.

user:
Could you provide a veterinary teleconsult tonight included with the pet fee?

assistant channel=analysis:
Beyond scope; special flag.

assistant channel=final:
Noted on teleconsult support. Exploring available options. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]
