"""
Tipping and folio charge handling for pet walks.

ROLES: user (guest asking about tipping and billing), assistant (concierge explaining folio posting and options)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Tips for bonded pet walkers can be added to the guest room folio upon completion of the service or handed in cash to the walker; receipts can be itemized. The concierge can post charges once the walker checks in the service completion. No kennel services are provided on site.

user:
Hi again! Yesterday’s walk was great—our corgi refuses to leave the lobby rug now. How do we handle tipping?

assistant channel=analysis:
Explain folio and cash options; itemized receipts.

assistant channel=final:
We love a corgi rug‑nap. You can add a tip to your room folio once the walker logs completion, or tip in cash directly. We can provide an itemized receipt either way.

user:
Could you attach last quarter’s anonymized tipping breakdown by route length?

assistant channel=final:
Understood—your reporting request is being processed. [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]


