"""
Guest requests anniversary upgrade; system contains upgrade scope.
ROLES: user (zh-TW couple celebrating), assistant (front desk detailing upgrade policy)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Azure Harbor Hotel Taipei — Room Upgrade Notes
升等依房況提供：同日現場評估。
含接駁之房型：Premier／Suite 享 TPE/TSA 接駁。
費用差額：若需付費升等，以入住當日牌價差額計。
備品：可提供簡單紀念卡片，須事先告知內容。

user:
我們結婚紀念日到啦！大廳的香氛也好浪漫～

assistant channel=analysis:
Small talk.

assistant channel=final:
恭喜！也謝謝你的喜歡，今天的香氛是以白花和檀香為主調。

user:
能不能幫我們升等到 Suite？

assistant channel=analysis:
System: upgrades subject to availability; price difference at day rate.

assistant channel=final:
升等需視當日房況評估；如可升等至 Suite，若涉及付費，將依你原房型與當日牌價的差額計算。

user:
有沒有包含機場接駁？

assistant channel=analysis:
System: Premier/Suite include shuttle.

assistant channel=final:
若升等為 Premier 或 Suite，將包含 TPE／TSA 的接駁服務。

user:
可以幫我安排一束特定顏色的花和氣球佈置嗎？

assistant channel=analysis:
Beyond system; trigger flag.

assistant channel=final:
此請求未見於現行指引。正在評估可行選項。 [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

