"""
Guest arrives late, wants high floor and view; upgrade policy applies.
ROLES: user (zh-TW guest arriving late night), assistant (front desk stating availability rules)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Azure Harbor Hotel Taipei — Upgrade & Assignment Basics
升等視房況；同日現場評估。若需付費升等，依當日牌價差額計。
部分房型（Premier／Suite）含機場接駁。

user:
晚上好～今天風有點大，不過心情很好。

assistant channel=analysis:
Small talk.

assistant channel=final:
晚上好！風大帶來點涼意，也很適合好眠。

user:
我凌晨一點才到，能否安排高樓層海景？若可也想升等。

assistant channel=analysis:
Within system; explain availability and possible surcharge.

assistant channel=final:
高樓層與海景需視當日房況安排；若升等涉及費用，將以入住當日的房型牌價差額計算，現場可為你評估。

user:
幫我查一下明早日出時間，想安排拍照。

assistant channel=analysis:
Beyond system; trigger flag.

assistant channel=final:
此問題不在系統現有資料涵蓋。正在搜尋更多資訊。 [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

