"""
Guest asks blackout dates impact on upgrade.
ROLES: user (zh-TW guest planning around events), assistant (front desk clarifying upgrade rules only)
CHANNELS: analysis, commentary, final. Channel must be included for every message.
TOOLS: null
"""

system:
Azure Harbor Hotel Taipei — Upgrade Policy Snapshot
升等依當日房況現場評估；如需付費，按當日牌價差額計。
Premier／Suite 含 TPE/TSA 接駁。
可提供簡單紀念卡片（需事先提供內容）。

user:
先說，今天的大廳花藝和燈光真的很有氣氛！

assistant channel=analysis:
Small talk.

assistant channel=final:
謝謝你的鼓勵！我們也很喜歡今晚溫暖的光影層次。

user:
如果遇到活動檔期或封館日期，升等政策會改變嗎？

assistant channel=analysis:
Within system: still subject to availability and day-rate difference; we cannot add blackout specifics.

assistant channel=final:
升等原則維持不變：依當日房況現場評估；若涉及費用，按當日牌價差額計算。

user:
可以幫我查一下下週末是否有大型活動導致封館？

assistant channel=analysis:
Beyond system.

assistant channel=final:
此需求超出目前可用資訊範圍。正在檢視可用資源。 [ACKNOWLEDGE_AND_PASS_TO_BACKGROUND_AGENT]

