Metadata-Version: 1.2
Name: odoo12-addon-helpdesk-ticket-to-lead
Version: 12.0.1.2.0
Summary: Create CRM Leads from Helpdesk Tickets
Home-page: https://gitlab.com/somitcoop/erp-research/odoo-helpdesk
Author: Som It Cooperatiu SCCL, Som Connexió SCCL, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
License: AGPL-3
Description: #########################
         Helpdesk Ticket to Lead
        #########################
        
        ..
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        .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
           :alt: Beta
           :target: https://odoo-community.org/page/development-status
        
        .. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
           :alt: License: AGPL-3
           :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
        
        |badge1| |badge2|
        
        This module extends the functionality of the Helpdesk by allowing users
        to convert a Helpdesk Ticket into a CRM Lead. This can be particularly
        useful when a customer contacts your company with an issue that
        represents a potential business opportunity.
        
        By converting the ticket into a lead, you can track and manage this
        opportunity through the sales pipeline.
        
        **Table of contents**
        
        .. contents::
           :local:
        
        ***************
         Configuration
        ***************
        
        No specific configuration is required for this module. It will work
        out-of-the-box with your existing Helpdesk and CRM configurations.
        
        *******
         Usage
        *******
        
        To use this module, you need to:
        
        #. Go to Helpdesk > Tickets
        #. Open a ticket that you believe has the potential to turn into a
           business opportunity
        #. Click on the "Convert to Lead" button available in the action menu of
           the ticket
        #. The system will create a new lead associated with the customer from
           the ticket, and you will be redirected to the newly created lead
        #. You can now manage this lead through the sales pipeline as you would
           with any other lead
        
        ************************
         Known issues / Roadmap
        ************************
        
        There are no known issues at the moment.
        
        *************
         Bug Tracker
        *************
        
        Bugs are tracked on `GitLab Issues
        <https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_. In
        case of trouble, please check there if your issue has already been
        reported. If you spotted it first, help us smashing it by providing a
        detailed and welcomed feedback.
        
        Do not contact contributors directly about support or help with
        technical issues.
        
        *********
         Credits
        *********
        
        Authors
        =======
        
        -  Som It Cooperatiu SCCL
        -  Som Connexió SCCL
        
        Contributors
        ============
        
        -  `SomIT SCCL <https://somit.coop>`_:
        
              -  José Robles <jose.robles@somit.coop>
              -  Álvaro Mellado <alvaro.mellado@somit.coop>
              -  Álvaro García <alvaro.garcia@somit.coop>
              -  Juan Manuel Regalado <juanmanuel.regalado@somit.coop>
        
        -  `Som Connexió SCCL <https://somconnexio.coop>`_:
        
              -  Gerard Funosas <gerard.funosas@somconnexio.coop>
        
        Maintainers
        ===========
        
        This module is maintained by the OCA.
        
        .. image:: https://odoo-community.org/logo.png
           :alt: Odoo Community Association
           :target: https://odoo-community.org
        
        OCA, or the Odoo Community Association, is a nonprofit organization
        whose mission is to support the collaborative development of Odoo
        features and promote its widespread use.
        
        You are welcome to contribute. To learn how please visit
        https://odoo-community.org/page/Contribute.
        
Platform: UNKNOWN
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 12.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.5
